Frequently Asked Questions
Reach us at firstname.lastname@example.org
WHAT IS KARAAT’S JEWELRY MADE OF?
All our jewelry is made with 18-karat gold and lab-grown diamonds.
Our diamonds are grown in selected laboratories that recreate the same conditions that form diamonds underground. Physically, they are exactly like mined diamonds and are graded similarly. Lab-grown diamonds are a more sustainable and completely conflict-free option for natural ones and can be easily traced back to their origin.
Because pure gold (24-karat) is much too soft to wear as jewelry, other metals are added to it to enhance its durability. It’s about striking the perfect balance between the warmth and purity of gold and adding just enough alloy to ensure the jewelry’s longevity, or to give it a particular hue (like white or rose gold).
If your as passionate as we are about our materials, read more about them here.
WHERE IS KARAAT’S JEWELRY MADE?
All of KARAAT’s jewelry is designed in Finland and handmade in Milan, Italy. All our pieces arrive to us straight from our manufacturer, meaning we can work closely with our makers and create beautiful pieces perfecting them down to the last detail.
CAN I GET A CERTIFICATE OF AUTHENTICITY?
Yes! All our pieces include a certificate of authenticity made by KARAAT as standard.
WHAT’S THE QUALITY OF YOUR STONES?
All of our diamonds are graded VVS or VS (nearly flawless) for clarity, Colorless (D to F) or Near Colorless (G) and with Excellent cut. Each product page contains detailed information about its specific cut and carat.
DO ANY KARAAT PIECES CONTAIN NICKEL?
No - we only use 18-karat gold in our jewelry.
Shipping & Returns
WHAT IS YOUR RETURNS POLICY?
If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund on any purchase for up to 30 days after your item was received (so long as it's in original condition, of course).
We'll make it as easy and painless as possible – including free shipping. Just send us a mail at email@example.com, and you will get your shipping label.
HOW LONG DOES SHIPPING TAKE?
All orders take 1-2 business days to be processed after being placed. In-stock orders ship within three to five business days. Out-of-stock pieces are made-to-order and ship within twenty business days. As soon as your order ships, you can track it through your shipping confirmation email.
HOW MUCH DOES SHIPPING COST?
Nothing! We offer free three to five business days shipping on all orders.
WHERE DO YOU SHIP?
We ship to any international destination. We don't ship to P.O. boxes (either international or domestic).
Ordering & Payment
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, PayPal and Klarna. Depending on your location, you can pay in installments or pay later with Klarna.
CAN I PLACE A CUSTOM ORDER?
We love a customer who knows their own mind! If you're after completely bespoke jewelry, send us an email at firstname.lastname@example.org or DM us on Instagram @karaatjewelry.
IS MY PURCHASE COVERED BY A WARRANTY?
Yes! We offer a three year, no-questions-asked warranty on any purchase. Email us at email@example.com for any warranty issues.
CAN I CHANGE OR CANCEL AN ORDER?
We are able to change or cancel your order before it has been shipped - items are usually shipped 1-2 days from the moment the order has been placed. Just send us an email at firstname.lastname@example.org or DM us on Instagram @karaatjewelry. If we have already shipped your order, you may return it using our free returns option within 30 days of receipt.
WHAT'S MY RING SIZE?
DO YOUR NECKLACES COME IN DIFFERENT LENGTHS?
Our necklaces are designed to be worn in various lengths and have an adjustable design. All necklaces have three jump rings so you can wear them at full-length (46 cm), mid-length or short (41 cm).
DO YOUR BRACELETS COME IN DIFFERENT LENGTHS?
Our bracelets come in one length but have three jump rings for the option to wear them snug or loose.