Terms of service

OVERVIEW

This website is operated by KARAAT Jewelry Oy. Throughout the site, the terms “we”, “us” and “our” refer to KARAAT Jewelry Oy. KARAAT Jewelry Oy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

LIMITED OFFER: RECEIVE PAVÉ DIAMOND RING WITH A PURCHASE FROM W&E COLLECTION

Customers will receive one (1) complimentary Pavé Diamond Ring together with a purchase of a ring from Karaat Jewelry Oy's Wedding & Engagement collection with a center stone of 0.5ct or larger during the campaign period of 15th of November 2023, 00:00 to 31st of December 2023 24:00 (EET).

The campaign does not apply to bespoke rings, and customers will receive complimentary Pavé Diamond Rings only with a purchase from Karaat Jewelry Oy's Wedding & Engagement collection. No other offers or discount codes (except for Home Try-On-related discounts) cannot be combined with the campaign. The Pavé Diamond Ring is non-refundable and cannot be exchanged. If a customer returns their Wedding & Engagement ring, the retail price of the Pavé Diamond Ring is deducted from the returned amount. Gifts are not covered by our warranty and cannot be repaired for free through KARAAT.

By participating in this campaign, customers agree to abide by these terms and conditions. Karaat Jewelry Oy reserves the right to modify or terminate these terms and conditions at any time without prior notice. Any disputes arising from the use of the gift card shall be governed by the laws of the applicable jurisdiction.

LIMITED OFFER: RECEIVE ROUND STUDS PETITE (0.1TCW) WITH A PURCHASE OVER €800

Customers will receive one (1) pair of complimentary Round Studs Petite together with a purchase with a total price of 800 euros or more during the campaign period of 3rd of September 2023, 00:00 to 1st of October 2023 24:00.

The campaign does not apply to bespoke jewelry, and customers will receive complimentary Petite Diamond Studs only with a purchase from Karaat Jewelry Oy's collections. No other offers or discount codes cannot be combined with the campaign. The Petite Diamond Studs are non-refundable and cannot be exchanged. If a customer returns their order or part of the order together with Petite Diamond Studs, the retail price of studs is deducted from the returned amount. Gifts are not covered by our warranty and cannot be repaired for free through KARAAT.

By participating in this campaign, customers agree to abide by these terms and conditions. Karaat Jewelry Oy reserves the right to modify or terminate these terms and conditions at any time without prior notice. Any disputes arising from the use of the gift card shall be governed by the laws of the applicable jurisdiction.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - PAYMENT INFORMATION

After you have selected your jewelry and provided shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift cards you may have. By entering your payment information and submitting your order, you authorize us and our third party payment processors to charge the amount of the order to your selected payment method.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 10 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Karaat Jewelry Oy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Karaat Jewelry Oy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Finland.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - HOME TRY-ON

KARAAT offers a simple and convenient seven (7) day home try-on program to help you choose the perfect conflict-free engagement ring and/or wedding band. Simply choose three (3) sample setting styles from our engagement ring collection and we will ship them via PostNord Standard Delivery (allow 2-5 days) to you, along with a pre-paid return shipping label. 

We ship Home Try-On packages only in Finland, Sweden, Norway and Denmark at this time. Only one (1) home try-on package allotted per customer/address at a single time. We allow a maximum of one (1) complimentary home try-on order per customer/address.

All samples are made from alloy metal, set with Swarovski crystals, and cannot be customized. 

To ensure the rings are returned in the same condition they were received, we will charge your preferred method of payment a 100EUR fee. This payment is used as a guarantee in the event that the sample rings are not returned within the allocated time frame. Providing the home try-on package is returned with all samples in original condition, your 100EUR charge will be refunded as store credit good toward any engagement ring order.

When you use our Home Try-On service, you agree to return all Home Try-On sample settings to us in their original condition on the seventh day of your try-on period, using the prepaid return label and packaging we provide. If the try-on period ends, and any of the sample settings have not been returned, or the settings are returned damaged, no refund will be provided. This also applies to sample settings that are lost or stolen.

In order to avoid a 100EUR charge, your Home Try-On package will need to be postmarked (on its way back to KARAAT) by the seventh full business day after delivery. If your home try-on period ends on a weekend or holiday, just drop the return package to your local PostNord office on the next available business day. While we ask that packages be shipped back to us within the allotted timeline, we understand things come up. If you need a little extra time to decide, no problem, just DM us at Instagram @karaatjewelry or email us at contact@karaatjewelry.com to arrange an alternative ship-back date. We’re available from Monday to Friday from 9AM to 5PM (EET).

If the Home Try-On package is not returned to a drop-off point by the 12th day from the day the package has arrived to a postal service point, an extra charge of 100EUR will apply. After this, an extra 50EUR fee per day will apply. The final charge will be invoiced separately.

While our sample settings accurately represent style, they in no way reflect the final quality or craftsmanship of a KARAAT setting. If you are even slightly impressed with the quality of our alloy samples, we guarantee you'll love the quality, beauty, and craftsmanship of your final ring.

SECTION 22 - JEWELRY RENTAL

Canceling your order

The customer has the right to cancel the order themselves. If the cancellation is made 7 days before the start of the rental period, we will refund the full amount in the form of a gift card. If the order has already been sent, Karaat Jewelry Oy has the right to charge the postage and handling costs incurred at that time. If you want to cancel your order, please contact our customer service first.

Please note that not picking up the order is not cancellation of the order. We charge the postage and handling costs incurred at any given time for orders that have not been picked up within the storage period.

Returning the products at the end of the rental period

When your rental period is over, put the items you rented in their original packaging in which you received them. The package includes a pre-paid return label which you can apply to it. Take the package to your nearest Postnord service point by the deadline which is the last day of your rental period. You can find the deadline for the return in the instructions that came with the delivery. Returns are always free.

The rented items must be returned by the deadline on the end of the rental period. After the end of the rental period a fee of 50EUR (excl. VAT) will be charged for each starting day. If the return is delayed by more than one day and the amount of the delay compensation exceeds the retail price of the product, Karaat Jewelry Oy has the right to charge no more than the retail price of the product.

Right of return

Karaat Jewelry Oy offers its customers a 14-day right of return in accordance with the Finnish Consumer Protection Act. The 14-day return right starts from the day you receive the product.

The 14-day return right only applies to unused items. The item(s) to be returned/claimed must be unused, the jewelry must be returned in its original packaging and the packaging must also be in its original condition. If you want to return or exchange the product you ordered, please always first contact our customer service at contact@karaatjewelry.com or by phone +358 45 670 3024.

Keep all documents related to the return until you have received information about the receipt and processing of the return. We pay the refunded amount primarily through the payment service you use. The return processing time is approximately 14 business days.

Please note that not picking up the order is not cancellation of the order. We charge actual postage and handling costs for orders that have not been picked up within the storage period. If you want to cancel the order before your rental period begins, see Canceling your the order.

If the product you ordered is lost or damaged in transit, you must notify Karaat Jewelry Oy's customer service within 1 day.

Damage or non-return of the rented item(s)

If the product is damaged beyond repair during the rental or is left unreturned, Karaat Jewelry Oy has the right to charge the customer the retail price of the product. Complaint situations are always handled on a case-by-case basis.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us through the contact us page.

Terms of Service updated on June 1st 2023.