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Delivery & Returns

What is your return policy?

If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a refund on any purchases for up to 30 days after your item was received as long as it's in original condition.

Returns are free. Please send us a mail at, and you will get your shipping label.

How long does it take to get my jewelry?

All orders take 1-2 business days to be processed after being placed. In-stock orders ship within one to five business days. Made-to-order pieces ship within 7-25 business days depending on the jewelry. Please refer to the product descriptions to find out how long the delivery will take for each jewelry.

As soon as your order ships, you can track it through your shipping confirmation email. We use Postnord for our Nordic standard shipping (1-5 days) and DHL Express for our international and express shipping (1-2 days).

How much does shipping cost?

We offer a a complimentary standard shipping (1-5 business days) for all orders.

For express shipping, different rates apply depending on your location and the product in question.

Where do you ship?

We ship to any international destination. We don't ship to P.O. boxes (either international or domestic).

Orders & Payment

What forms of payment do you accept?

We accept all major credit cards, bank transfer, PayPal and Klarna. Depending on your location, you can pay in installments or pay later with Klarna.

Can I place a custom order?

Absolutely! If you're after completely bespoke jewelry, send us an email at, message us at Whatsapp or DM us on Instagram @karaatjewelry.

Is my purchase covered by a warranty?

We offer a three year warranty on any purchase from our Everyday collection, and a lifetime warranty for wedding and engagement rings. Email us at for any warranty issues.

Can I change or cancel my order?

We are able to change or cancel your order before it has been shipped. Just send us an email at, message us on Whatsapp or DM us on Instagram @karaatjewelry. If we have already shipped your order, you may return it using our free returns option within 30 days.


Can I resize a ring?

We offer a free 30-day resizing for all our Wedding & Engagement rings. As the resizing will take a couple of weeks with shipping, make sure to get as close as possible on the first time - if adjustment is needed, no worries! Just contact us via e-mail at, message us on Whatsapp or through our social media @karaatjewelry.

You can always exchange one of our everyday collection rings to the correct size within the 30-day free returns & exchange policy. Outside of that, an additional fee may apply.

Do you necklaces come in different lengths?

Our necklaces are designed to be worn in various lengths and have an adjustable design. All necklaces have three jump rings so you can wear them at full-length (46 cm), mid-length or short (41 cm).

Do you bracelets come in different lengths?

Our bracelets come in one length but have three jump rings for the option to wear them snug or loose.

Jewelry & Materials

Are all your pieces made with 18k solid gold and lab-grown diamonds?

All our jewelry is made with 18-karat recycled, solid gold and high quality lab-grown diamonds. 

Our diamonds are grown in selected laboratories that recreate the same conditions that form diamonds underground. Physically, they are exactly like mined diamonds and are graded similarly. Labgrown diamonds are a more sustainable and completely conflict-free option for natural ones and can be easily traced back to their origin. 

Because pure gold (24-karat) is much too soft to wear as jewelry, other metals are added to it to enhance its durability. It’s about striking the perfect balance between the warmth and purity of gold and adding just enough alloy to ensure the jewelry’s longevity, or to give it a particular hue (like white or rose gold).

If your as passionate as we are about our materials, read more about them here.

Where is your jewelry made?

All of KARAAT’s jewelry is designed in Finland and handmade in Rome, Italy and Antwerp, Belgium. All our pieces arrive to us straight from our goldsmiths, meaning we can work closely with our makers and create beautiful pieces perfecting them down to the last detail.

Can I get a certificate of authenticity?

All our pieces include a certificate of authenticity made by KARAAT as standard.

For some pieces, you can order a third party jewelry certification from our partner HRD Antwerp.

All jewelry with 0.5ct diamonds or larger come with a third party certificate from HRD Antwerp free of charge.

What quality diamonds do you use?

We use D-F color and VS-VVS clarity diamonds in our Everyday pieces. For our Wedding & Engagement collection, we currently offer multiple options for you to choose from:

Good quality with a clarity of VS or higher and color G-H or higher. With this quality, the diamond might have some minimal visible inclusions, but is still a higher-than-average quality of a stone. You might notice other jewelers offering lower quality than this, but we want to deliver best possible sparkle and have thus chosen not to have options lower than this.

High quality with VS clarity and D-D-F color. This quality might have some minimal inclusions in the stone, but has the brightest possible color and sparkle.

Exclusive quality with VVS clarity and D-F color. Choose this option if you want the purest, best possible quality diamond and do not want to make any exceptions in sparkle or brilliance.