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FAQ

JEWELRY

WHAT IS KARAAT'S JEWELRY MADE OF?

All our jewelry is made with 18-karat gold and lab-grown diamonds. 

 

Our diamonds are grown in selected laboratories that recreate the same conditions that form diamonds underground. Physically, they are exactly like mined diamonds and are graded similarly. Lab-grown diamonds are a more sustainable and completely conflict-free option for natural ones and can be easily traced back to their origin. 

 

Because pure gold (24-karat) is much too soft to wear as jewelry, other metals are added to it to enhance its durability. It’s about striking the perfect balance between the warmth and purity of gold and adding just enough alloy to ensure the jewelry’s longevity, or to give it a particular hue (like white or rose gold).

If your as passionate as we are about our materials, read more about them here.

WHERE IS KARAAT JEWELRY MADE?

All of KARAAT’s jewelry is designed in Finland and handmade in Milan, Italy. All our pieces arrive to us straight from our manufacturer, meaning we can work closely with our makers and create beautiful pieces perfecting them down to the last detail.

CAN I GET A CERTIFICATE OF AUTHENTICITY?

Yes! All our pieces include a certificate of authenticity made by KARAAT as standard.

For some pieces, you can order a third party jewelry certification from our partner HRD Antwerp.

All engagement and wedding rings with a center stone 0.5ct or larger come with a third party certificate from HRD Antwerp free of charge.

WHAT'S THE QUALITY OF YOUR DIAMONDS?

The quality of our lab-grown diamonds is highest possible. We currently offer multiple options for you to choose from:

Normal quality with a clarity of VS or higher and color H-I or higher. With this quality, the stone might have some minimal visible inclusions, but is still a higher-than-average quality of a stone. You might notice other jewelers offering lower quality than this, but we want to deliver best possible sparkle and have thus chosen not to have options lower than this.

High quality with clarity VS and color D-F. This quality might have some minimal inclusions in the stone, but has the brightest possible color and sparkle.

Exclusive quality with clarity VVS and color D-F. Choose this option if you do not want to make any exceptions in sparkle or brilliance! Quality does not get higher than this.

DO ANY KARAAT PIECES CONTAIN NICKEL?

No - we only use 18-karat gold in our jewelry.

SHIPPING & RETURNS

WHAT IS YOUR RETURN POLICY?

If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund on any purchase for up to 30 days after your item was received (so long as it's in original condition, of course).

 

We'll make it as easy and painless as possible – including free shipping. Just send us a mail at contact@karaatjewelry.com, and you will get your shipping label.

HOW LONG DOES SHIPPING TAKE?

All orders take 1-2 business days to be processed after being placed. In-stock orders ship within three to five business days. Out-of-stock pieces are made-to-order and ship within twenty business days. As soon as your order ships, you can track it through your shipping confirmation email.

We use Postnord for our Nordic standard shipping (2-6 days) and DHL Express for our international and express shipping (1-2 days).

HOW MUCH DOES SHIPPING COST?

For our standard shipping - Nothing! We offer free three to five business days shipping on all orders internationally.

For express shipping and manufacturing, different rates apply depending on your location and the product in question.

WHERE DO YOU SHIP?

We ship to any international destination. We don't ship to P.O. boxes (either international or domestic).

ORDERING & PAYMENT

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, PayPal and Klarna. Depending on your location, you can pay in installments or pay later with Klarna.

CAN I PLACE A CUSTOM ORDER?

We love a customer who knows their own mind! If you're after completely bespoke jewelry, send us an email at contact@karaatjewelry.com or DM us on Instagram @karaatjewelry.

IS MY PURCHASE COVERED BY A WARRANTY?

Yes! We offer a three year, no-questions-asked warranty on any purchase. Email us at contact@karaatjewelry.com for any warranty issues.

CAN I CHANGE OR CANCEL AN ORDER?

We are able to change or cancel your order before it has been shipped - items are usually shipped 1-2 days from the moment the order has been placed. Just send us an email at contact@karaatjewelry.com or DM us on Instagram @karaatjewelry. If we have already shipped your order, you may return it using our free returns option within 30 days of receipt.

SIZING

WHAT'S MY RING SIZE?

Use this link to help. You can also send us an email at contact@karaatjewelry.com or DM us on Instagram @karaatjewelry.

DO YOUR NECKLACES COME IN DIFFERENT LENGTHS?

Our necklaces are designed to be worn in various lengths and have an adjustable design. All necklaces have three jump rings so you can wear them at full-length (46 cm), mid-length or short (41 cm).

DO YOUR BRACELETS COME IN DIFFERENT LENGTHS?

Our bracelets come in one length but have three jump rings for the option to wear them snug or loose.

CAN I RESIZE A RING?

We offer all our wedding & engagement collection rings a free resizing. As the resizing will take a couple of weeks with shipping, make sure to get as close as possible on the first time - if adjustment is needed, no worries! Just contact us via e-mail, our contact form or through our social media.

You can always exchange one of our everyday collection rings to the correct size within the 30-day free returns & exchanges policy. Outside of that, an additional fee may apply.

Use coupon code HELLO10 for 10% off your first order on everyday jewelry.

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