We offer a 30-day return and exchange policy. You have 30 days from the date of delivery, for the item(s) to be received back at our warehouse to be eligible for a return or exchange. To be eligible for a return, the item(s) must be in unused condition, undamaged, unaltered, without scratches and in original packaging, including diamond certificates where applicable.
We offer a free return for all orders except bespoke orders.
Gift cards are non-refundable.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
RETURN AND EXCHANGE INSTRUCTIONS
1. REGISTER YOUR RETURN OR EXCHANGE:
Send an email with your order number and reason for the return/exchange to email@example.com. In case of an exchange, make sure to specify the details (size and gold color) of the desired replacement item(s).
2. PREPARE YOUR PARCEL:
We prefer you place the item(s) in the original box or similar solid carton item, and seal the box securely with tape. Print out the return slip we provided you with and place it on the box, over the original shipping label so the bar code can be seen clearly.
3. SEND IT BACK:
Customers in Finland, Sweden, Norway or Denmark:
Once you have prepared your parcel and attached the return shipping label, you can drop it off at your closest PostNord service point. For your own safety, we recommend you to choose a shipping option with insurance and tracking service in case your parcel gets lost or stolen on the way back to us.
Customers outside the Nordics:
If you are a customer outside the Nordics (Finland, Sweden, Norway or Denmark), we ask you to ship the item(s) to us with DHL.
KARAAT will at all times control the returned items prior to processing the refund or exchange. All of our diamonds may be tested for their authenticity and their lab-grown origin. If damage, harm or alteration is caused to a purchased jewelry item or a diamond item by you or a jeweller or any other third party, our return policy and warranty will not apply, and the item will not qualify for a return, exchange or refund.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
SALE ITEMS (IF APPLICABLE)
Sale items will be funded only for the amount of their cost.
REPLACEMENTS (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for information.
All jewelry from KARAAT has a three-year warranty guaranteed to the original owner against defects in manufacturing and workmanship. All fine jewelry items need to always be handled with great care. If your item covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items are covered by the warranty. The warranty does not cover lost diamonds, workmanship by a third party or any damages caused by accident, improper care, negligence, or normal wear and tear over extended time and use.
Even though our fine jewelry is empowering and meant to be worn at every occasion, we advise you to not wear our items during exercising, showering, cleaning, swimming, sleeping, gardening or similar. Damages not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
Upon acceptance of the delivery, insurance, and protection of your item become the sole responsibility of you, the customer, and KARAAT shall not be held liable for any loss, theft or resulting damages that may subsequently occur.