FAQ

If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a refund on any purchases for up to 30 days after your item was received as long as it's in original condition.

Returns are free. Please send us a mail at contact@karaatjewelry.com, and you will get your shipping label.

In-stock pieces are delivered in 2-5 working days. Made-to-order pieces take longer depending on the piece — the estimated delivery date is shown on every product page and in your cart.

Every parcel is fully insured and shipped securely. Once your order has been dispatched you will receive tracking details, and you can choose whether it is delivered to your home or to a pickup point near you.

In Finland and Sweden you can also collect your order from our Helsinki or Stockholm showroom during opening hours. Choose showroom pickup at checkout and we will email you when your piece is ready.

Standard delivery is free on every order, anywhere in the world.

Made-to-order pieces can be expedited: express production can be selected at checkout for an additional fee, which depends on the piece.

In Finland and Sweden you can also collect your order free of charge from our Helsinki or Stockholm showroom — just choose showroom pickup at checkout.

We ship to any international destination. We don't ship to P.O. boxes (either international or domestic).

We accept all major credit cards, bank transfer, PayPal and Klarna. Depending on your location, you can pay in installments or pay later with Klarna.

Absolutely! If you're after completely bespoke jewelry, send us an email at contact@karaatjewelry.com, message us at Whatsapp or DM us on Instagram @karaatjewelry.

Every KARAAT piece comes with a lifetime warranty, covering manufacturing defects and workmanship. For Wedding & Engagement rings, free stone replacement is conditional on a yearly maintenance check.

Read the full warranty in our return policy, or email us at contact@karaatjewelry.com with any warranty questions.

We are able to change or cancel your order before it has been shipped. Just send us an email at contact@karaatjewelry.com, message us on Whatsapp or DM us on Instagram @karaatjewelry. If we have already shipped your order, you may return it using our free returns option within 30 days.

We offer a free 30-day resizing for all our Wedding & Engagement rings. As the resizing will take a couple of weeks with shipping, make sure to get as close as possible on the first time - if adjustment is needed, no worries! Just contact us via e-mail at contact@karaatjewelry.com, message us on Whatsapp or through our social media @karaatjewelry.

If your ring has been shipped outside the EU, we will reimburse resizing costs up to €85 when the resizing is done by a professional third-party jeweler. Just contact us in advance and keep the receipt for reimbursement.

You can always exchange one of our everyday collection rings to the correct size within the 30-day free returns & exchange policy. Outside of that, an additional fee may apply.

Our necklaces are designed to be worn in various lengths and have an adjustable design. All necklaces have three jump rings so you can wear them at full-length (46 cm), mid-length or short (41 cm).

Our bracelets come in one length but have three jump rings for the option to wear them snug or loose.

All our jewelry is made with 18-karat recycled, solid gold and high quality lab-grown diamonds. For wedding and engagement rings, we also offer platinum, a precious metal renowned for its natural strength and enduring beauty. At the moment, platinum is available upon request. Please contact us if you would like your ring crafted in platinum.

Our diamonds are grown in selected laboratories that recreate the same conditions that form diamonds underground. Physically, they are exactly like mined diamonds and are graded similarly. Labgrown diamonds are a more sustainable and completely conflict-free option for natural ones and can be easily traced back to their origin. 

Because pure gold (24-karat) is much too soft to wear as jewelry, other metals are added to it to enhance its durability. It’s about striking the perfect balance between the warmth and purity of gold and adding just enough alloy to ensure the jewelry’s longevity, or to give it a particular hue (like white or rose gold). Platinum is naturally strong, hypoallergenic, and maintains its pure white luster without the need for alloys – making it a perfect symbol for lasting commitment.

If your as passionate as we are about our materials, read more about them here.

All of KARAAT’s jewelry is designed in Finland and handmade in Rome, Italy and Antwerp, Belgium. All our pieces arrive to us straight from our goldsmiths, meaning we can work closely with our makers and create beautiful pieces perfecting them down to the last detail.

All our pieces include a certificate of authenticity made by KARAAT as standard.

For some pieces, you can order a third party jewelry certification from our partner HRD Antwerp.

All jewelry with 0.5ct diamonds or larger come with a third party certificate from HRD Antwerp free of charge.

We use D-F color and VS-VVS clarity diamonds in our Everyday pieces. For our Wedding & Engagement collection, we offer three quality options:

Good (G-H / VS) — Near-colorless, with inclusions only a loupe will find.

High (D-F / VS) — Truly colorless, in the top color range, with inclusions only a loupe will find. The quality most of our customers choose.

Excellent (D-F / VVS) — Truly colorless and virtually inclusion-free, extraordinary even at 10× magnification.

All three are eye-clean: you will not spot an inclusion in any of them with the naked eye. Where they differ is whiteness, and in what remains when you look through a loupe. We have deliberately chosen not to offer anything below Good.